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Business Tools

Setting up and managing business tools that make life easier: E-commerce platforms, help desks, ticketing systems, time-tracking systems and more.

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For example, we can help with ...


Systems Management

Manage customer relationship management (CRM) software

Setting up and managing a CRM system like Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, or Freshsales is a time-consuming process that requires specialized knowledge. Learning to navigate these systems can eat up valuable time that you could be spending on growing your business. We're here to invest that time for you, simplifying the complexities from customization to integration.

Our comprehensive CRM services include data field customization, sales pipeline management, data integrity maintenance, and seamless integration with your existing tech stack, like marketing automation tools and ERP systems. With our expertise, you can focus on what you do best, while we make sure your CRM system is a well-oiled machine that aligns with your business needs.

Set up / manage AWS system

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Set up and maintain online booking systems or appointment scheduling software

Online scheduling and booking systems such as Acuity, Calendly, Bookafy or Eventbrite can be very valuable for your business,

However, all the usual hurdles like setting them up, learning their specific concepts, workflows and functions apply; with the biggest hurdle being the dreaded "skill fade," i.e. having to re-learn the system over and over when not using it on a daily basis. This is one of the biggest time-loss factors, not to mention the high level of frustration.

We can help you manage your online systems, and if we can reduce both the time loss and the frustration for you, our mission is complete.

Set up and manage time tracking system

Your business may be employing a time-tracking system, either on-premise, or a commercial Web-based system like Harvest, Clockify, Hubstaff etc.

These are the types of systems that can be particularly frustrating to the occasional user, because on the one hand they do require frequent enough attention setting up user accounts and establishing new categories and projects, for example. But at the same time, such changes often take place at large intervals, causing the casual user to forget most some of the basics and forcing them to relearn them each time again. It is this kind of frustration that often feels like the greatest waste of time.

We will be happy to try and alleviate this pain for you and can take over these pesky chores for you.

Create and manage online job postings and recruiting platforms

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Create and manage online events (e.g. webinars, conferences)

There are many great platforms for hosting online meetings, events and webinars (for example, Zoom, GoToWebinar, GoogleMeet, ClickMeeting). They are generally easy to use, but setting up more special and training events can be more time-consuming and involved than one would expect. Updating, adding and maintaining events can involve many individual steps and can become tedious chores.

Ask us, and we can take over these tasks for you to save you the hassle.

Develop and manage online communities / forums

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e-Commerce

Set up and manage online shop/eCommerce system

Managing an online shop isn't a walk in the park. There is so much more to consider than meets the eye (and what the manufacturer may have promised you). It's a mix of tech stuff and constant updates – kind of like a never-ending DIY project. Keeping an online shop running and keeping it current will eat up your time faster than you anticipated.

Adding products, changing prices, writing texts and adding images takes enormous time; setting up promotions are just the basic activities that will keep you busy for hours or days at a time, to say nothing of adjusting the interface whenever you make changes to your website, or of extracting and analyzing your sales data. Many e-commerce systems' back-end user interfaces are highly convoluted and much harder to operate than one would anticipate. - We can help ease the constant pain of your online shop so you can concentrate running your business.

Set up and manage digital e-commerce platform (e.g. cleverbridge)

Managing an e-commerce platform like Shopify, Salesforce, cleverbridge, WooCommerce, or Magento is no small feat. Even though these platforms are marketed as 'user-friendly,' maintaining them demands time and attention—time you could be spending on growing your business. That's where we step in: we spend the time so you don't have to, serving as an extension of your team.

From SEO-optimized product listings to complex pricing strategies and promotional campaigns, the list of daily tasks can be overwhelming. Then there are technical intricacies like interface customization and data analytics. It's a lot to handle, but you don't have to do it alone. We're here to manage your online store, enabling you to concentrate on business strategy, customer engagement, and what you do best.

Set up and manage affiliate marketing programs

Most e-Commerce systems can be configured to also support the sales of your products through third parties, either physically of through their websites. But doing so can be quite the task, and each system has its own peculiarities to master. There are frequently a great many options to consider when managing affiliates and managing discounted sales.

We can provide the right help, getting you started right with your new sales network.

Set up and manage reseller program

A reseller program is a business arrangement where an organization allows individuals or other companies to sell their products or services on their behalf, typically offering them discounted prices or other incentives, with the resellers earning a profit by reselling the products at a higher price to end customers.

We are here to assist you in establishing and implementing your reseller program, ensuring its successful setup and smooth operation.


Databases

Set up and manage databases

Databases in small businesses can be employed for mutiple smaller-scale uses, such as task tracking, document storage, meeting schedules, event planning, expense tracking, budgeting and financial planning, to name just a few.

We can assist in planning, selecting, designing such a database for you, including writing the queries and reporting routines you need -- so you don't have to do this yourself.

Develop, set up and maintain a company knowledge base (local and/or online)

If you conduct sales, especially online, your business can likely benefit from a knowledge base by organizing product information, shipping policies, and FAQs for your customer support team, leading to faster response times and improved customer satisfaction. If you are a startup, you may want to leverage a knowledge base to store technical documentation, troubleshooting guides, and best practices, ensuring streamlined collaboration and knowledge sharing among team members.

We can help set up a comprehensive knowledge base for your business, providing a centralized hub of information and resources. This will enable you to easily access and share vital documents, training materials, and frequently asked questions, streamlining onboarding processes. Doing so enhances customer support, fosters efficient knowledge management, and frees up important resources for more essential tasks.

Create and manage custom Web forms

Online surveys have many important business uses, including gathering customer feedback, conducting market research, assessing employee engagement, testing product ideas, collecting event registrations, and facilitating market segmentation and customer profiling.

We specialize in creating customized online surveys and forms for your business, streamlining data collection and analysis. By outsourcing survey and form creation to us, you can save valuable time and resources, ensuring professional and user-friendly experiences for your respondents while efficiently gathering and analyzing the data you need for informed decision-making.


eLearning

e-Learning systems

If you offer any kinds of instructional material online - from teaching aids to tutorials to full-blown lectures, and everything in-between, there are always various hurdles to overcome. Even the "easiest" system to use is never free of obstacles and headscratchers.

Whether you want to get started on a commercial platform like Blackboard or aim to set up your own installation of Moodle (or everything in between), we will be happy to stand by your side and assist with all the technological intricacies. Focus on your core endeavor and leave the technical worries to us.

Online instructional content

If your service involves any form of instruction, we can also assist you in preparing, sprucing up, and integrating and managing your content in the platform of your choice.

Whether you offer online courses, training programs, educational materials, or instructional videos, we can help you make things quicker and easier. Use your valuable time on creating the content. We can manage most of the rest for you.

Set up and maintain Moodle system

Moodle is a powerful open-source learning management system that provides a platform for creating and managing online courses and instructional content. It offers a wide range of features and functionalities designed to support online learning, including tools for course creation, content management, assessments, grading, and collaboration. With Moodle, educators/instruction providers can create engaging and interactive courses by incorporating multimedia elements, discussion forums, quizzes, assignments, and more. It is primarily used in the education sector, but also widely employed in corporate training and e-learning initiatives.

We can assist with all aspects of setting up, configuring the system and with all technical aspects of creating, formatting and integrating content in your Moodle system, freeing up the content creators from tasks they may be less comfortable with and thus giving them more time to concentrate on what matters most, i.e. great content and smooth operation of their instruction.

How you benefit

Start selling online quickly with our e-commerce system management.

Engage your audience with seamlessly executed online events.

Build a loyal community around your brand with a fully managed forum.

Maximize profits with optimized affiliate and reseller programs.

Unlock your data's potential with expert database management.

Streamline knowledge sharing with a centralized company knowledge base.

Customize your data collection with expertly crafted web forms.

Train your team effectively with managed e-Learning systems.

Deliver quality educational content through a well-maintained Moodle system.

How we've helped our clients

  • Problem

    Our client sells their products online through an e-commerce platform. They have a huge selection of very similarly named products (types of user licenses for a popular special-purpose software).

    Solution

    We set up and managed their products in the third-party shopping platform, but because doing so by hand would have taken an enormous amount of time and would have been extremely error-prone because of the close similarity of the product titles, we collated their entire product palette (with all auxiliary elements) elegantly in a single xml file, then generated an automated import for the shop system. Having this option makes life so much easier: It reduces not only the amount of time it takes to make changes in the products itself, it also allows for price changes (in up to 30 currencies), changes in product titles products descriptions (in up to 12 languages) and additional, related shop texts for a host of categories. The amount of time saved each time they change or adjust products in their shop is enormous.

  • Problem

    A client sells their product online. Because their product is used heavily by public organizations, they receive a great many inquiries from professional third-party resellers who deal with such entities.

    Solution

    We helped them organize and set up an infrastructure for such resellers that encompasses all aspects from application to handling sales through their online shop, special discounts, monitoring and communicating with resellers on their behalf.

Efficient Business Tools

Find comprehensive small business IT help desk solutions with bility.com. We ensure your business tools are optimized and running smoothly.

Our small business IT help desk services are designed to support and enhance your business operations efficiently.

How will bility help your business?

Schedule a chat with our tech specialists to explore your options. Free of charge of course.

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