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Frequently Asked Questions

We answer the most common questions about how our 360° concierge IT service works, and how it helps you to avoid frustration while saving you money.

For what businesses is your service ideal?

For example:

Our clients are typically smaller companies but also solo founders and professional practitioners (for example, law, taxes/financial, health/mental health, training/instruction). We act as our clients' staff "away from the office." Just like smaller and new companies often chose to rely on virtual office spaces, bility.com serves as the extension of your staff for all things digital when you need us. We are here at your call.

What are Managed IT Services for smaller enterprises?

With our affordable, all-inclusive and efficient IT outsourcing options, bility.com's managed IT services encompass competent tech support for all systems of your daily IT life--from web to data to the handling of business platforms. We are not "consultants;" we get our hands dirty by actually handling the nitty-gritty of your existing business systems, documents, data and other digital structures and data. We serve as proactive partners and collaborators in your business development--nbot on an abstract level, but by workng alongside you and you team. This empowers you to utilize technologies more efficiently to meet your business objectives, while maintaining predictable and reasonable IT expenditures. .

What can bility.com offer the smaller business or solopreneur?

bility.com offers a wide array of services that cater to the highly diverse needs of smaller businesses and solopreneurs:

  • End-to-End Website Services: From planning and design to maintenance and troubleshooting, we provide comprehensive website-related services. This also includes selection and setup of CMS, SEO efforts, chatbot implementation, GDPR management, and making existing websites mobile-friendly.
  • User Experience Optimization: With UX testing and site redesign services, we help ensure the end-user has a seamless and intuitive experience interacting with your digital platforms.
  • E-Commerce Solutions: Whether it's setting up an online shop, managing digital e-commerce platforms, or affiliate marketing programs, we help businesses build and maintain robust e-commerce systems.
  • Systems Management: We can manage a variety of systems including customer relationship management software, databases, online booking systems, time tracking systems, and even cloud systems like AWS.
  • Customer Outreach and Support: From setting up a helpdesk system and online communities to creating online events and managing a company knowledge base, we assist in enhancing customer interactions and support.
  • More Customer Outreach: With services like social media management, email campaigns, and customer support setup, we help businesses reach their customers more effectively and foster strong customer relationships.
  • Data Handling and Business Intelligence: We provide a wide range of data-related services such as data collection, cleaning, conversion, business data analysis, and visualization to inform strategic business decisions.
  • Content Creation and Multimedia Services: We assist with creating and editing digital content like blog posts, videos, podcasts, and even image editing and digital content polishing.
  • Flexible and Cost-Effective Model: Most importantly, all these services are offered under a flat-fee model, providing predictable costs and flexible service options to accommodate different needs and budgets.

In short, bility.com offers smaller businesses and solopreneurs an extremely viable one-stop solution for all their digital and technical needs, helping them manage and grow their digital presence effectively.

How does your service work?

We offer PREPAID and SUBSCRIPTION plans. Once payment is received, you are eligible for any services listed on our website or otherwise agreed upon.

This model gives you unprecedented freedom and flexibility: Simply call or write and let us know what you need done. We will perform the work within the timeframe stated in your plan. With a prepaid plan, any unused time will carry over until the stated expiration date. With a subscription plan, unused time carries over until the next billing, but does not accumulate over time.

How does my job get done, how do I actually receive support?

It's simple! You can send us your work requests in various ways, whichever suits you best: Log into our (Service Center), give us us a call, send us an email, or simply text us. We'll then get our technicians on it as soon as possible and work towards resolving it quickly, while keeping in touch with you every step of the way.

You list a great many and very diverse services. Are they all really available under the same single low pricing scheme?

Yes. We work under a generic retainer model that makes it possible for us to offer a singularly simple and highly affordable pricing model even for advanced technical services.

As you probably know, hourly rates for IT services average between $100 and $250. We can offer much lower rates because we strive for low overhead, because we highly diversify our services, and, above all, because we believe that everyone should be able to afford good IT all-around service.

Do you provide services not explicitly listed?

Yes, we do. And, in fact, the vast majority of services we perform is not even explicitly listed--there are so many individual facets to most tasks that it would be impossible to list everything.

We strive to solve as many problems for our clients as we can. Our specialty is to free you of as many of the annoying tasks that tend to take surprisingly large amounts of time.

In general, there are no tasks too small. But since each task tends to beget more, previously unconsidered new tasks, and since all these small tasks rapidly add up, we have adopted a straightforward retainer model that lets you book blocks of service time in advance. So whenever something comes up, simply open a service ticket with us and we will try to take care of it for you right away, even if it is not specifically listed.

Will you perform tasks on my premises or related to my local infrastructure, such as fix a computer, install software, or configure a local network?

We only work remotely. That means that we can tackle any task that can be resolved via internet (including the use of Remote Desktop or similar forms of remote access). But most issues related to local hardware and software do not fall under this category.

How does payment work?

  1. Select the plan that suits you best here
  2. Then get in touch with us through the contact form or via email
  3. We will set up a partner account and issue you a customer ID number

As soon as your payment is received, we will immediately credit the paid-for service time to your customer account. From then on, simply contact us via our service portal, by email, contact form, phone, or text message whenever you need support.

Where can I see how much service time I still have left under this month's contract?

You will be able to see this and other information in our new client portal (coming soon). Until then, we will mail the information to you.

Why outsource IT tasks? Simple.

Hiring concierge IT services allows individuals, small businesses and solopreneurs to optimize their digital landscape, manage their budget effectively, and save time. This enables them to focus on growth and innovation rather than on the nitty-gritty of their various IT systems.

Comprehensive IT Service

IT services from website creation, systems management, data handling, to multimedia editing, under one roof. This eliminates the need to hire multiple service providers, ensuring a coordinated, efficient approach to IT tasks.

Cost-Effective

With our unique flat-fee model, cost-effective offers predictability in IT expenses, which is crucial for small businesses and solopreneurs operating on tight budgets. The all-inclusive nature of our service means there are no surprise costs, making budget management more straightforward.

Time-saving

As outsourcing IT tasks handles all your tech-related tasks, you save significant time and resources, which can be better utilized in focusing on core business functions like product development, sales, and customer service.

Expertise

IT experts bring in-depth knowledge in a wide variety of tech areas. Small businesses and solopreneurs, who often lack specialized in-house IT expertise, benefit directly from this special skill pool.

Flexibility + Scalability

Scalable IT solutions offer the flexibility to scale up or down based on the business's changing needs. This scalability is ideal for small businesses and solopreneurs, whose requirements can change rapidly.

In short, hiring concierge IT services allows individuals, small businesses and solopreneurs to optimize their digital landscape, manage their budget effectively, and save time. This enables them to focus on growth and innovation rather than on the nitty-gritty of their various IT systems.

How will bility help your business?

Schedule a chat with our tech specialists to explore your options. Free of charge of course.

Schedule a free call